Frequently Asked Questions
Everything you need to know about your Billini shopping experience.
When will my order be shipped?
Orders are typically processed and dispatched within 1-2 business days. Once shipped, you will receive a confirmation email with tracking details.
What is your return policy?
We offer returns on full-priced items within 30 days of purchase. Items must be in original, unworn condition with all packaging included.
Do you offer international shipping?
Yes, we ship our latest footwear and accessories globally. Shipping costs and delivery timeframes vary depending on your location.
How do I find my correct size?
Most of our styles are true to size. We provide a detailed size guide on each product page to help you find the perfect fit between US, EU, and UK sizing.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible buy-now-pay-later options such as Afterpay and Klarna.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. Please contact our customer service team immediately if you need to make changes, though we cannot guarantee adjustments once an order is processed.